Please review when making your cabin and group lodging reservations. November 1, 2007, revised June 30, 2011
Note: for Large Cabin Rentals, Holiday Periods, High Season, Group reservations and Vacation Club see explanations at the bottom part of this page.
DETAILS
(1) Your credit card will normally be charged 1/2 of your stay plus tax & fees, the full amount for a one night stay or reservations received close to check-in date. (2) Guest check-in is AFTER 3 p.m., but MAY BE LATER DURING HOLIDAY OR PEAK PERIODS. (3) Late check-in is only by prior arrangement with the balance due on your credit card before arrival. (4) Check out is by 11 a.m. (5) Regular Pet Fee is $10 per day/ per pet. A minimum $25 per day "Pet Penalty" will be charged for pets in NON-PET FRIENDLY cabins. (6) Cancellations may be made by phone, but will not be accepted unless confirmed in writing. All cancellations are subject to standard cancellation fees: (7) Cancellations over 60 days from check-in date (90 days during Holiday periods and High Season) will receive a date change without penalty or a refund minus a minimum $25 to $50 per day re-booking fee. (8) Cancellations less than 60 days prior to arrival may receive a date change minus a $25 to $50 per day re-booking fee, but not a refund. Deposits will be forfeited if cabins are cancelled and not re-booked. Note: 30 day, other long-term rentals and group rentals are not cancellable unless completely re-rented, and a cancellation fee will be applied. (9) Qualifying discounts are given in advance with proper identification including: AAA, Seniors, Military, Law Enforcement and valid Gift Cards. Please request discount at the time your reservation is made, discounts will not be deducted after that time. (10) Damages to cottages by occupying party or their guests will be charged to credit card(s) on file, imprints of which are taken upon arrival. An imprint will be taken of all parties credit cards checking in that will be utilizing each cabin. These card/cards will be used as protection for damages or incidentals.If damages occur, the guest will receive an itemized list of damages or extra cleaning fees after check-out via USPS. Please ask office staff to review any special needs. A damage coverage policy is available to cover damages to cabins for a nominal fee which is a great idea for groups, please see yellow area below. A non-refundable one-time resort cleaning fee ($25 for small or medium cabins, $50 large cabin, or $75 for retreat cabins) will be charged to each cabin reservation.
POLICY FOR LARGE RESORT CABINS, GROUPS AND HOLIDAY VACATION RENTALS:
(1) A non-refundable deposit for half (by check) of total (unless group specifies special needs) will be taken as a GUARANTEE at the time the reservation is made. (2) The entire balance amount must be paid by cash, check or certified check at least 30 days prior to arrival. (3) Cancellation penalties are based on the actual re-rental possibilities and costs involved in cleaning and marketing of cabins; and refunds are not given for these types of Group Rentals, Large Cabins and Vacation Rentals. (4) Responsible group leaders will be asked to sign a credit card pre-authorization form, along with giving a credit card for imprint upon arrival or via-fax before their arrival date, to cover any damages or extra cleaning charges caused by their group. Any damages to Golden Bear Cottages will be documented and photographed and will be discussed upon request by the group leader. Damages may include, but are not limited to, broken or damaged furniture and/or other broken or damaged items in cabins, excessive filthiness and/or trash in cabins, soiled carpets, or furniture and items that have been moved without the express permission of Golden Bear Cottages staff. (5) A non-refundable "Group Service Fee" will be charged to all large groups to cover the extra work involved in hosting a group of five (5) cabins or more. The group leader will be required to sign a disclaimer that states that the group take responsibility for extra charges. (6) Upon the discretion of Golden Bear Cottages management, a security deposit may be charged to groups where there is a high risk of damage to the resort property. In lieu of the security deposit, we advise that your group purchase a damage insurance policy for a nominal fee (usually about 10% of what the security deposit would have been). The amount of the security deposit (if you choose it instead of the reccommended damage insurance) is based on the size of the group and the number of cabins rented. (7) A non-refundable one-time resort cleaning fee ($50 large cabins, or $75 for retreat cabins) will be charged to each cottage/cabin reservation. For more details, ask your reservations agent to explain the advantages of the damage insurance or request an explanation in writing.
Damage Protection / in lieu of Security Deposit
Guests are responsible for any damage they may cause during their stay. We require the purchase of a non-refundable accidental rental damage insurance policy for groups. This policy offers from $500 to 10,000 dollars of coverage for accidental damage to the vacation cabin or cottage during your stay depending on the policy coverage purchased. Policy details and coverage are detailed separately and should be reviewed prior to purchase. This group damage insurance policy is available at a very nominal cost, and we believe is a better alternative to a security deposit.
Liability is not limited to the policy coverage. If extensive damage is caused by the guests or their invites to any part of the rental property exceeds the amount of the damage protection policy, guest understands and agrees that they are responsible to pay the additional cost for replacement or repair of damaged items.
POLICY FOR VACATION CLUB TERMS:
Vacation Club member terms are flexible, but standard terms include a 20% deposit and
10% of the balance is charged without interest each month starting 60 days after your initial deposit. With standard terms your Vacation Club will befully paid within one year and no interest will be charged to your account. A full explaination of the benefits of Golden Bear Cottages Big Bear Lake Vacation Club is available on this web page Vacation Club Rentals.
